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Management

Managing Expectations A.S.A.P.

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Managing Expectations A.S.A.P.

Complaints from staff and patients tend to always have the common underlying cause - an individual has an expectation that has not been met.  Expectations have a direct link to behaviour and performance outcomes and are therefore a hugely important part of our business. As a manager you have the expectations of your staff to manage as well as that of your patients – just as your team must meet your patients expectations too. Understanding expectations is key to a successful business and it is helpful for you to address them ASAP.

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Modernising Scientific Careers for Cardiac Physiologists

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Modernising Scientific Careers for Cardiac Physiologists

I know the Modernising Scientific Careers (MSC) program has troubled the minds of many Cardiac Physiologists recently. When I first read about MSC, I was also concerned about its implications.
However, the more I delved into it and understood what it could help us to achieve, the less I feared it.

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Success through Responsibility

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Success through Responsibility

All the stories in the news are filled with sadness. Whether about the current economic climate, the gross failing of the NHS for elderly patients, or of the changes the National Health Service faces, changes which seem so unpredictable and unsafe. Morale is low and as a manager your team look to you for guidance, and yet as managers we often feel the most pressure in these times of uncertainty due to the responsibility we hold for our teams and departments.

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Understanding Integrity

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Understanding Integrity

I wouldn’t like to suggest that I am the sort of person that takes great value in the words of fictional TV characters, but there is a quote I heard from Jack Bauer in the program 24 which I think is excellent.

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Something has to give!

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Something has to give!

I don’t really pay great interest in politics, well I didn’t until I was paying almost £1.40 for a litre of petrol at which point I realised that I actually only pay any attention to politics when it directly affects me, and my wallet! In reality politics affects me all the time, and because of this I decided to stand up and be counted, so I wrote to my MP.

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